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Do you have a catalogue?
What kinds of payments do you accept?
How quickly will my order ship?
Do you offer any additional discounts for bulk orders?
What if I want to return something because I don't like it?
Will you exchange my ring if it doesn't fit?
Do you carry half sizes in rings?
Do you ship internationally?
Why are your prices so low?
What is the difference between goldtone and gold layering?
How do I use the Lifetime Replacement Warranty I received with my gold layered jewelry?
Do you dropship?


Do you have a catalogue?
Our inventory is every changing, as we race to keep up with the hottest new runway trends. For that reason, it's impossible for us to keep a current print catalogue up-to-date. Keep checking our web store to make sure your customers have the hottest new looks!

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What kinds of payments do you accept?
Paypal, Google Checkout, US Postal money orders, and all major credit cards. Our site is an encrypted, SSL-certified site, so your information is completely safe with us! We understand not all of our customers are comfortable with online buying. You may also call our contact number to provide credit card information, and we can process your order offline (We're verified Linkpoint merchants!).

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How quickly will my order ship?
All orders ship within 24-48 hours after receipt of payment. Please specify with a note at payment if you wish back-ordered items waitlisted. Most items in stock and will ship USPS ground. Expedited shipping available, please email eleganza_jewels@yahoo.com to inquire. 95% of our items are stocked and ready to ship. On the offchance something is waitlisted, we will ship a partial shipment to you unless instructed otherwise at time of payment. Waitlisted items will be shipped within 2 weeks of order, and no added shipping charges will apply (they ship free!)

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Do you offer any additional discounts for bulk orders?
Our wholesale pricing is 50% of keystone (prices listed in our store) with a low, low minimum of $75 order, not including shipping. Please email us for details!

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What if I want to return something because I don't like it?
30 day money back guarantee applies. Please email for an RMA number prior to returning goods. We are supremely confident your customers and you will LOVE our jewelry, that's why we offer such a liberal return policy! In cases of defective merchandise, 100% refund is available. All other situations, shipping and handling charges are non-refundable.

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Will you exchange my ring if it doesn't fit?
Absolutely! We do this at no extra charge to our customers, also. We understand it's difficult to buy rings sight unseen! We do have several methods of determining from afar what your ring size is, email us at eleganza_jewels@yahoo.com so we can help you out!

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Do you carry half sizes in rings?
Unfortunately, we only carry whole sizes at this time.

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Do you ship internationally?
Not at present, although we are working on an international distributor module.

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Why are your prices so low?
We have long-term established relationships with a large number of national and international manufacturers. We do NOT employ any "middle men", therefore we're able to cut prices to the bone. Don't let the prices fool you, we have absolutely gorgeous jewelry, high quality, durable, and very eye-pleasing!

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What is the difference between goldtone and gold layering?
Goldtone is a gold metal wash over high quality metals such as stainless steel and high quality jeweler's brass. Gold layering is actual 18K gold heavily layered and electroplated for added durability. Standard industry amounts of gold used in layering is 20 Mils (or 20 layers). ALL of our gold layered jewelry is 100 Mils (100 layers), FIVE times the amount of the norm! In addition, a double coat of ClearGuard is hand-applied to our gold layered and rhodium jewelry, ensuring it will live up to it's WRITTEN 100% Lifetime Replacement Warranty!

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How do I use the Lifetime Replacement Warranty I received with my gold layered jewelry?
We stand firmly behind all of our exquisite products. If anything happens at any time in the future, for the life of the original owner, you simply send (or have your customer send) the jewelry piece back to the address listed on the warranty, which is the original manufacturer. A replacemetn piece, identical to the one sent in, will be sent out immediately. No questions asked, no hassles, and no extra shipping fees! There's an area at the top of the form which you can fill out with your store name before shipping the jewelry to your customer. This "brands" your store name in your customer's mind, and they will remember "your" fabulous warranty!

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Do you dropship?
Absolutely! Emails for details on our wholesale and dropship pricing, we'll be happy to assist you! PLEASE NOTE: U.S. dropshipping only, no international shipments at this time.

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Last Updated: 1 Mar 2009 17:10:55 PST home  |  about  |  terms  |  contact
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